Really interesting review of the comments sections of the Guardian and the abuse various writers receive. 

Part of me wants to comment myself and say welcome to our world! 

For most businesses, dealing with abusive phone calls and correspondence, aggression towards staff and trolling online is part and parcel of daily life and professional service firms are no exception with websites such as Solicitors From Hell to contend with. And for the marketing or PR team, having to cut through this level of negativity is an ongoing challenge and one a thick skin is required for!